Table of Contents

Introduction 3

Strategic Management Issues 3

1. Familiar Challenge: Labour Shortage 3

2. Unfamiliar opportunity: Company owned transportation 3

Group Process Tools 4

A. Fish Bone Analysis 4

Analytical Methods 6

Problem Tree Analysis 6

Professional, Ethical, Social Cultural Behaviour 8

A. Professional: Meetings conducted in a professional manner 8

B. Ethical: No discrimination towards employment 8

C. Social: Taking care of the community 8

D. Culturally Appropriate: Respect to the local culture 8

References 9