Contents

1st Task — Organizational system and resources 2

Organizational system change 2

Organizational process change 2

One people change 2

2nd Task – Transformation frameworks and models 3

Two methods of change 3

Selection of a model 4

3rd Task – Written Action Plan 5

Reasons for the change 5

Four professional attitudes/behaviours and skills 5

Four ethical standards 5

Culturally appropriate behaviour 6

Identify and management of interest of internal stakeholders 6

Identify and management of external stakeholders 6

Professionally and ethical behaviour 6

Learning during the transition period 6

Internal stakeholder relationship management 6

External stakeholder relationship management 7

Communication strategies 7

Message content 7

Methods to monitor the impact of communication 7

References 8