Answer 1 – Announcement of the change and its implementation 2

Answer 2 – Implementation of change 3

Answer 3 – The effect of change 3

Answer 4 – Engagement with the external stakeholders (Customers) 4

Answer 5 – Statement for the internal stakeholders (Employees) 5

Answer 6 – Method to implement the change: Ethical, socially and culturally appropriate practises 5

Answer 7 – Strategies for effective motivation and implementation of change 5

Answer 8 – Leading and managing the impact of changes 6

Answer 9 – Strategies to manage the challenges related to change 6

Answer 10 – Principles of Treaty of Waitangi 7

Answer 11 – External and internal compliance 7

References 9